Contact
We believe good communication is the foundation of good service. Whether you’re making a first-time purchase, tracking an existing order, or enquiring about our handcrafted home products, our team is ready to assist you.
1. General Enquiries
For product questions, wholesale requests, or brand collaborations:
📧 Email: info@huizhongsj.com
📞 Phone: +44 1753 619377
2. Order Support
If your enquiry is about an existing order, please provide your order number and full name to help us assist you faster.
We handle:
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Order tracking & delivery updates
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Returns, exchanges, and refunds (within 30 days)
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Damaged or missing items
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Payment issues
3. Business Details
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Company Name: WUWÉ LTD
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Company Number: 16640156
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Legal Representative: Farah Kaiser
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Registered Address: 21 Hazlemere Road, Slough, England, SL2 5PP
4. Customer Service Hours
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Monday – Friday: 09:00 – 18:00 (GMT)
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Saturday: 10:00 – 16:00 (GMT)
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Sunday & UK Public Holidays: Closed
Messages received outside our service hours will be responded to on the next business day.
5. Location & Map
We are based in Slough, England, serving customers across the UK and worldwide.
📍 Google Maps link: View Location
6. Response Time
We aim to respond to all emails within 24 business hours.
Urgent matters should be directed to our phone line during customer service hours.
7. Additional Notes
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For returns or exchanges, please read our Return & Refund Policy before sending items back.
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For international enquiries, please note time zone differences (GMT).
WUWÉ LTD – Craftsmanship You Can Reach
Every handcrafted piece is backed by our commitment to service, ensuring you feel as confident in your purchase as we are in our work.