FAQ

We understand that shopping online raises questions, especially when it comes to handcrafted home goods. Here are some of the most common queries we receive — answered clearly, so you can shop with confidence.

1. What types of products do you sell?

We specialise in handcrafted home essentials, including woven rattan storage boxes, decorative storage baskets, acacia wood trays, and elegant fireplace screens. Every piece is chosen for its quality, functionality, and timeless appeal.

2. Do you offer free shipping?

  • UK Orders: Free shipping on orders over £50. Orders under £50 are charged £5.99.

  • International Orders: Free shipping on orders over £250. Orders under £250 are charged £15.

3. How long will delivery take?

  • UK Orders: Typically delivered within 3–5 business days.

  • International Orders: Delivery times vary depending on destination, usually 7–14 business days.
    We will send you a tracking number once your order is dispatched.

4. Can I return or exchange an item?

Yes. We offer 30-day free returns and exchanges for unused items in their original packaging. Please see our Return & Refund Policy for detailed instructions.

5. What if my order arrives damaged?

We take great care in packaging, but if your order arrives damaged, please email info@huizhongsj.com with your order number and photos of the damage within 7 days of receipt. We will arrange a replacement or full refund.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to follow your delivery’s progress.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery fees and free shipping thresholds apply. Please see our Shipping Policy for details.

8. Are your products sustainable?

We prioritise natural, renewable materials such as rattan and acacia wood, and work with artisans who use traditional techniques to minimise environmental impact. Our goal is to create products that last for years, reducing the need for replacements.

9. Can I place a wholesale order?

Yes. For bulk purchases or wholesale enquiries, please contact us at info@huizhongsj.com with details of your request.

10. How can I contact you?

Still have questions?
Our customer service team is here to help. Send us a message, and we’ll respond within 24 business hours.